Who is Responsible for What on Your Website?

who is responsible for you website
New website design? Check!

Service pages full of squishy good content? Check!

Product listings properly tagged and SEO’d? Check!

Weekly blog posts? Umm…I think Suzie was going to do that?

New user tutorial? Oh, right, I did bring that up at a meeting three months ago. Suzie? Or Jim?

Fancy, high res photos on every page and product listing? I think have some photos somewhere…we did a photoshoot last year…

Ok, stop right there.

You paid a significant chunk of change for your brand new website. But if the conversation above has any kind of resonance, then you probably haven’t designated certain must-have tasks to make sure your website breaks all the traffic records, engages tons of users and pays you back on your investment.

Keeping website content fresh and exciting is the best way to attract new people to your business. It’s also the best way to get loyal customers coming back for more. To make both of those things happen, you need to do a little old-fashioned roll call. For each of the following tasks, write down the name of the person and frequency that they need to update that section of the site. I even made a handy spreadsheet where you can manage all of these tasks, or print to post up where everyone on the team will see it. I suggest near the coffee maker.

Website Task Frequency of Update Person Responsible Notes/Miscellaneous
Home Page Title Slides 4 x year
Home Page A/B Testing Ongoing
Calls to Action/Button Testing Ongoing
New Images 2 x year
New Case Studies 2 x year
Product Listing Ongoing
Team Member/About Content 1 x year
Service Page Content 2 x year
Testimonial Content 2 x year
Blog 1 x week
Email Newsletter 2-4 x month
Promotions/Discount Offers 4 x year
Website Traffic/Analytics 1 x week
Design Refresh 1 x year
Jason Long‍
Owner, Founder

As owner and founder of JHMG, Jason has worn many hats over the years. Looking back even to his high-school years, Jason has always been a passionate entrepreneur at heart and a strong leader. Jason’s background in UX design, his history of starting new businesses from the ground up, and his unwavering dedication to excellence in every project he is a part of have earned him a reputation for high-quality work in all that he does. ‍

In his free time Jason enjoys traveling, swing dancing, crossfit, and hiking. ‍

Further Reading