Case Study: MedRev – Improving Patient Experiences

JHMG blog article

Improving Patient Experiences

We are proud to announce the launch of our latest SaaS system, MedRev! This project has been in production now since March and is finally at an MVSP (Minimum Viable Sellable Product) state and is going to market. The sales team for this company starts it’s work tomorrow and we are so happy to have helped them get off the ground.

What’s Wrong With The Experience Now?

sad and happy faces

Patients in the US, us included, will tell you about long wait times, communications issues, unfriendly staff, and mistakes that could easily be avoided. Right now, patients have little recourse other than leaving a negative social review, submitting a case to the Better Business Bureau, or if things have gone terribly wrong, the legal system.

The problem is that administrators, practice managers, physicians, and other healthcare providers don’t understand the experiences their patients have in their facilities and with their processes. The reason for this is that there is little to no feedback between these groups.  A doctor seeing patients all day doesn’t have time to simultaneously check on his front desk staff, referral partners, billing processes, etc.

At least there wasn’t before now.

Enter MedRev – Improving Patient Experiences

MedRev was built out of a need to improve healthcare in the US and globally.  Now healthcare providers of all sizes from hospitals to individual practices can query every patient for the right questions in a way that elicits feedback every day. That feedback helps healthcare businesses understand where they are going right and where they are going wrong, while simultaneously growing their online reviews.

Without a feedback loop to patients, how will healthcare companies know what patients like and dislike?

MedRev: Build & Marketing

As with most of our SaaS projects, MedRev started as a broad idea, that was turned inside out, twisted around, pivoted, and finally settled. We did a lot on this project, but it doesn’t stop. Getting it to this point is just the beginning.

Services Rendered:


MedRev Logo

  • Logo
  • Messaging
  • Stationary

Marketing Website homepage

  • Website design
  • Content
  • Videography
  • Chatbot Integration
  • Lead-Magnets
  • Conversion Funnel Setup
  • Analytics Setup

Web-Application Development

MedRev app dashboard

  • Subscription & Payment Systems
  • UX Design Process
  • Texting Systems
  • User Management
  • Business Intelligence Systems Development
  • Large Group Uploading
  • Onboarding Systems
  • Social Reviews Integrations
  • Patient Encounter Tracking
  • Stripe Integration
  • Nexmo Integration
  • Patient Scenario Management

Business Analysis & Operations

  • Costing and Pricing
  • Support Systems Setup
  • Competition Analysis
  • Email Support Implementation
  • Chatbot Support Implementation
  • Staff Recruitment
  • SOP Development

Sales & Marketing

medrev presentation

  • Caller Talktrack Development
  • Prospecting
  • Powerpoint Presentation Development
  • Bound Print Materials For Enterprise Presentations
  • Lead Generation
  • Content Marketing
  • Pay Per Click Advertising
  • Email Marketing
  • Social Platforms Setup

A Well-Planned Project Is A Smooth Project

Anything this big is going to take some turns before it finishes. This time, the number of twists and turns was surprisingly low! We knew the path, we planned the journey, and we even arrived on time and under budget.

Mission accomplished!

Jason Long‍
Owner, Founder

As owner and founder of JHMG, Jason has worn many hats over the years. Looking back even to his high-school years, Jason has always been a passionate entrepreneur at heart and a strong leader. Jason’s background in UX design, his history of starting new businesses from the ground up, and his unwavering dedication to excellence in every project he is a part of have earned him a reputation for high-quality work in all that he does. ‍

In his free time Jason enjoys traveling, swing dancing, crossfit, and hiking. ‍

Further Reading